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About Us
We atThe Gem Den are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at sue@clouddome.co.uk.
Our Contact details:
The Gem Den
31 King Street Penrith Cumbria CA11 7AY United Kingdom
Phone:01768 899989 Fax: Email: sue@clouddome.co.uk
613 6422 49
Making A Purchase
Making a purchase couldn't be easier. Just browse our Catalogue, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order.
We accept credit card payment. If you are shopping from Europe, place your order and your credit card company will convert the transaction to Euros.
We accept Visa and Mastercard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax ,postl or over the Internet.
Shipping And Handling
Postage and packing is included cost. Delivery is by GPO parcel post with an estimated delivery time of 3 to 4 days for UK mainland. If you live outside the United Kingdom contact us to find exactly what the shipping costs will be.
Delivery Schedule
We attend to your order right away. UK customers will normally receive your order to you in 7 working days . International orders are generally received in under <days> days.
Back Orders
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Tax Charges
At the moment VAT is not charged .
Credit Card Security
All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
Guarantee
We guarantee your satisfaction. All of our products come with a 30 day no quibble guarantee.
Reaching Us
If you need to contact us, please email us on sue@clouddome.co.uk, alternatively, you can call on 01768 899989 (International +44 01768 899989) or fax us on or write to us at 31 King Street Penrith Cumbria CA11 7AY United Kingdom
Privacy Policy
The Gem Den do not disclose buyers' information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option.
Returns Policy
If for any reason you need to return goods to us please contact us first so that we can make any necessary arrangements. All returns will be dealt with according to "The Consumer Protection (Distance Selling) Regulations 2000"
